Customer Service


Return Policy

If you are unsatisfied with a product’s performance during its stated use please contact M3 Technologies, Inc. A full refund may be made at the discretion of M3 Technologies, Inc. upon return and receipt of all used and/or whole goods. A return authorization number from M3 Technologies, Inc. is required for all returns. A refund will not be granted without this number. All returned items are subject to inspection. A 25% restocking fee may be charged for non-defective special order goods returned. Purchase date and invoice number must accompany all items returned for repair.

Pricing

Prices are subject to change without notice.

Terms and Agreements for M3 Technologies, Inc. 

Net 30 day terms for payment (upon approval by M3 Technologies, Inc. officers). All invoices are due 30 days from date of invoice unless otherwise noted.

Non-current accounts will be placed on a COD basis at our discretion and all invoices then become due and payable prior to any further deliveries.

In the event an account is not paid when due and legal or collective action is taken, the prevailing party shall be entitled to reasonable attorney fees, court costs, or other fees associated with the collection of funds.

To qualify for an open credit account, a credit application must be completed in full. References are required. Companies that do not qualify for open credit accounts must pay COD, cash, or equivalent with order. M3 Technologies, Inc. reserves the right to suspend credit and require payment by COD, cash, or equivalent with order.

Freight

All orders will be shipped by FedEx ground, or standard best way, as determined by M3 Technologies, Inc. Please note all special delivery instructions on the purchase order.

Customer is responsible for all regular Hazmat, COD Fees, Delivery, Duties, and Taxes.

Claims for products and merchandise damaged in transit must be filed with the delivering carrier and not with M3 Technologies, Inc.

Phone: 781.383.3134 / 1.800.342.4533


 

2 thoughts on “Customer Service

  1. Hello,

    I am trying to get some help with solving a problem that I’m having with the Majestic 5x Gold Polishing Powder.
    We are using it on the white lime stone in our building and have been running into the problem that the powder (since it is yellow/gold) ends up staying in the tiles, after we’re done polishing it, leaving the white tiles now tinted slightly yellow/orange.
    Do you have any information that would help us to resolve this?
    Or, what would be even more beneficial, do you have a white polishing powder as a substitute?

    Thank you

  2. Hi Mike,
    You should be using a wet vac to remove the 5X slurry. Use the 5X with more water. Flood rinse with the solution tank water. After you wet vac the slurry, flood rinse with mop water and Majestic Neutral Cleaner solution and wet vac again. Be sure to use the mop to scrub and loosen any remaining powder from grout lines before doing final vet vac.
    Complete large areas in a checkerboard fashion, overlapping areas to blend.
    With proper water and solution use, along with a good wet vac, you should not have any issues with remaining powder. There should be no staining of any materials if the powder is properly removed after polishing.
    Thank you,
    M3 Technologies, Inc.

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